Returns & Exchanges

At MY DEAREST, we want you to be completely, utterly and 200% in LOVE with their purchases! However, for whatever reason if it does not work out. Don’t worry, here is what you can do.
  
RETURNS

You're welcome to return your items for a credit note which will never expire!
In order for us to provide you with a credit note on your return, it must meet the following conditions:
- Unworn, unwashed and unstained
- Original tags attached and original packaging (i.e. shoe boxes) intact
- Free from any make up and fake tan
- No smell of deodorant, perfume or washing powder
- Return parcels must include the order number on the parcel
- Final sale items, cosmetics, earrings or undergarments (bras/underwear/swimwear) cannot be returned 
Please take care when trying on the clothes, not to damage or stain. Our team will inspect the return before we issue out a credit note. MY DEAREST reserves the right to refuse the return if it does not meet these conditions and will be sent back to the sender.
 
To return, please:

  • post your order back to us within 14 days of receiving your items.
  • return at your own expense, shipping fee will not be reimbursed
  • allow 2-5 days for your return to be processed.

 
After team has inspected the garment, we will contact you by email and let you know that your return has been processed and a credit note has been issued. The value of the credit note will be total value you paid for the returned goods.

 

EXCHANGES

Online - please return your item back to us, then using your store credit to place a new order. Please be aware that return and exchange is at your own expense, shipping fee will not be reimbursed or covered.

Instore - please bring your proof of purchase and item(s) you wish to exchange. Our in-store assistants will be pleased to assist you with the process.

 

REFUNDS

Please note that MY DEAREST does not offer refunds for change of mind or if an item does not fit.

And more than just a policy, there’s a story behind it.

Each My Dearest piece is more than a garment—it’s a quiet expression of care, crafted slowly and in very limited quantities. Because of this, we’re unable to offer the kind of open refund policies that larger, mass-produced brands can. While we have immense trust in our community, this policy helps us protect the journey of each piece—from our hands to yours—ensuring it stays in perfect, unworn condition until it finds a home with someone who truly connects with it. It’s a way for us to honour the love and thought we put into every design, and to remain true to the values we hold close. Please also know that our store credit never expires, so you’re welcome to take your time in choosing something that truly speaks to you when the moment feels right.

 

DAMAGED OR FAULTY GOOD

All orders shipped from MY DEAREST are thoroughly inspected for any faults before dispatch to our customers to ensure a high level of quality. On the slight chance that there is a manufacturing damage or fault, we are more than happy to compensate you for the inconvenience.

Online - please contact us with a picture of the fault within 14 days of receiving your items. Once we inspect the goods and confirm that there is a genuine fault, you will be entitled to a full refund, replacement (if available), exchange or repair (where possible). 

Instore - for security reasons, please return at the original store of purchase. Refunds can only be processed to the original payment card which must be presented the time of refund.

Please note, returns cannot be accepted for items showing signs of general wear and tear or intentional damage. MY DEAREST reserves the right to determine a genuine fault in the clothing.

 

INCORRECT ITEMS

If you have received an item outside of your specified order, or an incorrect size or colour, your order will be amended at no cost to you. Please contact us via email at info@mydearest.com with your order number and any photos. We will endeavour to get the correct item to you ASAP. If the item is out of stock, we will refund you full cost of the item and all initial shipping costs. Should you wish us to cover the return postage please email us an image of the postage paid slip.

 

GARMENT CARE & AFTERCARE

We believe in caring for our garments beyond the point of  purchase. Complimentary assistance for minor maintenance or finishing adjustment is available over time through normal wear, excluding major or irreversible damage. Please bring your my dearest piece(s) to any of our boutique stores, our assistants will be able to help you with assessment and care.

 

RETURN ADDRESS

All returns/exchanges must be returned to: 
RETURNS - MY DEAREST
3/983 BOURKE STREET, WATERLOO
NSW 2017
AUSTRALIA