At MY DEAREST, we want all our girls to be completely, utterly and 200% in LOVE with their purchases!
However, for whatever reason if it does not work out. Don’t worry, here is what you can do.
You're welcome to return your items for a credit note which will never expire!
In order for us to provide you with a credit note on your return, it must meet the following conditions:
- Unworn, unwashed and unstained
- Original tags attached and original packaging (i.e. shoe boxes) intact
- Free from any make up and fake tan
- No smell of deodorant, perfume or washing powder
- Return parcels must include the order number on the parcel
- Final sale items, cosmetics, earrings or undergarments (bras/underwear/swimwear) cannot be returned
Please take care when trying on the clothes, not to damage or stain. Our team will inspect the return before we issue out a credit note. MY DEAREST reserves the right to refuse the return if it does not meet these conditions and will be sent back to the sender.
To return, please:
- post your order back to us within 14 days of receiving your items.
- return at your own expense, shipping fee will not be reimbursed
- allow 2-5 days for your return to be processed.
After team has inspected the garment, we will contact you by email and let you know that your return has been processed and a credit note has been issued.
The value of the credit note will be total order value net of the original postage cost.
Please note that MY DEAREST does not offer refunds for change of mind or if an item does not fit.
We recommend you returning your item back to us, then using your store credit to place a new order. Otherwise please email us at firstname.lastname@example.org, we can process it manually for you.
Please be aware that return and exchange is at your own expense, shipping fee will not be reimbursed or covered.
DAMAGED OR FAULTY GOODS
All orders shipped from MY DEAREST are thoroughly inspected for any faults before dispatch to our customers to ensure a high level of quality. On the slight chance that there is a manufacturing damage or fault, we are more than happy to compensate you for the inconvenience.
If you think you have received a faulty or incorrect item, please contact us with a picture of the fault within 14 days of receiving your items.
Once we inspect the goods and confirm that there is a genuine fault, you will be entitled to a full refund, replacement (if available), exchange or repair (where possible).
Please contact us via email at email@example.com along with an image of fault and explanation.
Please note, we do not accept returns on items damaged by general wear and tear. MY DEAREST reserves the right to determine a genuine fault in the clothing.
If you have received an item outside of your specified order, or an incorrect size or colour, your order will be amended at no cost to you.
Please contact us via email at firstname.lastname@example.org with your order number and any photos. We will endeavour to get the correct item to you ASAP. If the item is out of stock, we will refund you full cost of the item and all initial shipping costs. Should you wish us to cover the return postage please email us an image of the postage paid slip.
All returns/exchanges must be returned to:
RETURNS - MY DEAREST
3/983 BOURKE STREET, WATERLOO